Refund Policy

1. Overview

At Ghomryonzar, we want you to be satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns and refunds of DynamicVita products purchased through our website ghomryonzar.ddd.

This policy complies with the EU Consumer Rights Directive 2011/83/EU, the Consumer Rights Act 2022 (Ireland), and the European Communities (Consumer Information, Cancellation and Other Rights) Regulations 2013 (S.I. No. 484/2013).

2. Right of Withdrawal (Cooling-Off Period)

2.1 Your Right

As a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. This is known as the "cooling-off period."

2.2 Withdrawal Period

The withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), physically acquires the goods.

2.3 How to Exercise Your Right

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You can do this by:

• Sending an email to: message@ghomryonzar.world
• Sending a letter to: Main St, Ardnanagh, Roscommon, F42 HW54, Ireland

You may use the model withdrawal form below, but it is not obligatory.

2.4 Model Withdrawal Form

To: Ghomryonzar, Main St, Ardnanagh, Roscommon, F42 HW54, Ireland, message@ghomryonzar.world

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

• Ordered on / received on:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if paper form):
• Date:

3. Conditions for Returns

3.1 Eligible Returns

To be eligible for a return, the following conditions must be met:

• The product must be returned within 14 days of receiving your order
• The product must be unopened and in its original sealed packaging
• The product must be in the same condition as when received
• You must provide proof of purchase (order confirmation or receipt)

3.2 Non-Returnable Items

For health and hygiene reasons, we cannot accept returns of:

• Products that have been opened or had their seal broken
• Products that have been partially consumed
• Products that show signs of use or damage caused by the customer

4. Return Process

4.1 Steps to Return

• Step 1: Contact us at message@ghomryonzar.world to notify us of your intention to return
• Step 2: Receive return authorization and instructions from our team
• Step 3: Pack the product securely in its original packaging
• Step 4: Ship the product to the address provided
• Step 5: Provide us with tracking information

4.2 Return Shipping Costs

For withdrawals under your 14-day right, you are responsible for the cost of returning the goods unless the product is defective or we made an error with your order.

4.3 Return Address

Products should be returned to:

Ghomryonzar
Main St, Ardnanagh
Roscommon, F42 HW54
Ireland

5. Refunds

5.1 Refund Timeline

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 days.

5.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refund to appear in your account.

5.3 Refund Amount

For eligible returns, we will refund:

• The full purchase price of the product
• Original standard shipping costs (if the entire order is returned)

We may deduct a proportionate amount if the goods have been handled beyond what is necessary to establish their nature, characteristics, and functioning.

6. Defective or Damaged Products

6.1 Reporting Issues

If you receive a defective or damaged product, please contact us within 48 hours of delivery with:

• Your order number
• Description of the defect or damage
• Photos showing the issue

6.2 Resolution

For defective or damaged products, we will:

• Arrange for a pre-paid return label
• Offer a replacement or full refund including all shipping costs
• Process the refund within 14 days of receiving the returned item

7. Order Cancellation

You may cancel your order at any time before it has been shipped. Once shipped, the standard return policy applies. To cancel an order, contact us immediately at message@ghomryonzar.world with your order number.

8. Exchanges

We do not currently offer direct exchanges. If you wish to exchange a product, please return it for a refund and place a new order.

9. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

• Check your bank account or payment method again
• Contact your bank or credit card company, as processing times may vary
• If you have done this and still have not received your refund, contact us at message@ghomryonzar.world

10. Consumer Rights

This policy does not affect your statutory rights as a consumer. Under the Consumer Rights Act 2022 (Ireland), you have rights regarding conformity of goods, remedies for lack of conformity, and the right of withdrawal in distance contracts. For consumers in the European Union, Directive 2011/83/EU provides harmonised rights including the 14-day withdrawal period. You may have additional rights depending on your jurisdiction.

11. Contact Us

For questions about returns, refunds, or this policy, please contact us: